Almost 90 percent of potential customers read reviews or seek recommendations from friends before purchasing a product. It matters what people say about your business. The effect of word-of-mouth has a severe impact on your business because it can either improve or damage your business’ reputation. You can’t control what people are saying about your business but you can control how you react to it.
You wish to remain well reputed across the online platforms. A vital element in the digital era is your response to issues being addressed to your business online. Our team implements comprehensive strategies to monitor all channels and respond in a favourable manner that can even turn a damaged reputation into a business strength. There are many channels to manage and many strategies to use in order to secure the most favourable reputation.
Feel free to contact us for a quick scan of your online reputation management needs and we can suggest how to best help your business improve in that area.